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Outsourcing is the method of looking for an external company or third party firm to work on minor services. Outsourcing services are categorized into two broad groups: BPO and KPO outsourcing.

What is Business Process Outsourcing?

The BPO or Business Process Outsourcing involves assigning a particular department to a third party employee. BPO work can either be a back office or a front office related job. Back office employees handle the internal operations of the vendor. They do serigrafia camisetas valencia not deal directly with the clients of the company. Some of the most common examples of back office departments are:

Payroll Department
Human Resource Department
Accounting serigrafia camisetas valencia Department
IT Services
Data Entry

These jobs do not actually produce money for the company but they are as important as they are complicated. They are needed to keep the company serigrafia camisetas valencia organized and running. The front office employees are the ones that talk directly to the clients. They are better known as the Customer Service Representatives or agents. These agents answer calls and provide technical support to the customers. They also generate sales for the company.